Privacy Notice

Last updated: May 2, 2026

This Privacy Notice explains how Treasure Valley Rossiter, LLC ("we", "us") collects, uses and shares personal data when you use our Service.

1. Who we are

Treasure Valley Rossiter, LLC is the data controller for the personal data described below. You can reach us at info@treasurevalleyrossiter.com.

2. What we collect

Account data — email address, display name, password (hashed), and authentication method.
Wellness data you provide — daily check-in pain levels, pain area, baseline pain, reminder preferences, program progress.
Usage and device data — pages visited, features used, IP address, browser type, device identifiers, and approximate location derived from IP.
Support communications — messages you send us.
Referral data — referral codes you generate or use.

3. Why we use it (purposes & legal bases)

Provide the Service — create your account, deliver sessions, save your progress (legal basis: contract performance).
Improve the Service — understand usage and improve features (legitimate interests).
Security & fraud prevention — protect accounts and our systems (legitimate interests, legal obligation).
Customer support — respond to your requests (contract performance, legitimate interests).
Marketing — only with your consent or where permitted (consent / legitimate interests).

4. Who we share data with

Service providers / subprocessors — hosting, database, analytics, email, and customer support tools acting on our instructions.
Stripe — our payment processor. Stripe handles card details, billing, tax calculation, refunds, and chargebacks on our behalf. See Stripe's Privacy Policy.
Professional advisers — legal, accounting and similar advisers under confidentiality.
Authorities — where required by law.

5. Data retention

We keep personal data only as long as needed for the purposes above and to comply with our legal obligations. Account data is kept while your account exists and for a reasonable period after closure for backups and dispute resolution. After that, data is deleted or anonymised.

6. Your rights

Depending on your location, you may have the right to access, rectify, erase, restrict or object to processing of your personal data, data portability, and to withdraw consent. Where applicable, you can also lodge a complaint with your local data protection authority. To exercise any right, email info@treasurevalleyrossiter.com.

7. International transfers

Your data may be processed in countries other than your own, including the United States. Where required, we use appropriate safeguards (such as Standard Contractual Clauses) to protect your data.

8. Security

We use appropriate technical and organisational measures (including encryption in transit, access controls, and audit logging) to protect your personal data. No system is 100% secure — we work to improve continuously.

9. Cookies

We use essential cookies to operate the Service (such as session and authentication cookies), and may use analytics cookies to understand usage. You can manage cookies through your browser settings.

10. Changes

We may update this Notice from time to time. We will post the updated version on this page with a new "last updated" date.